Terms and Conditions

We offer return and exchanges, subject to the following conditions:

1.) Full Price Items: are eligible for exchange within 15 calendar days, provided the garment is unused and has all the ISA & MIMI original tags, all accessories that accompany it without any indication of use and original packaging. You need to include the printed receipt
When we receive your return, it will be sent for analysis, so that we can make sure that the general conditions described above have been met. The deadline for this analysis will be up to 5 days.

2.) Sale Items: are final sale, no exchanges or refund.

We have a no refund policy, given we offer store credit or exchanges (subject to the conditions above.)

Isa&Mimi will not accept the exchange or repair of any product that shows signs of misuse and/or washing in violation of the instructions on the label.

 

 

CUSTOMER CARE

If you have any questions or simply need assistance placing your order, we will be happy to help you. Our whatsapp chat will be available daily from 8:00AM - 6:00PM (GMT). +57 3144012954

 

 

DELIVERY INFORMATION

We ship worldwide.

We ship all orders via DHL and you will receive a tracking number 2 business days after your order is confirmed. The delivery time frame depends on the zip code and type of shipment chosen at check out. It's possible to view an estimated delivery date at checkout.

 

 

PAYMENT METHOD

All payments are processed through PayPal. To complete your order please login into your PayPal account at checkout. If you do not have a PayPal account you can easily create one during your purchase.

 

 

HOW CAN I CHANGE MY SHIPPING ADDRESS?

Please contact our customer support at contactoisa.mimi@gmail.com stating your new desired shipping address. If your order hasn't shipped yet, we will be able to change the destination. If the order has already been shipped, it will be necessary to wait for it to return to our distribution center to be resent.

To help us make sure your order arrives in time, please check that:

- Your billing address matches the address shown on your card statement

- You will be available to sign for your order on receipt at which point responsibility for your purchased goods passes to you

- Your shipping address is either your billing or corporate address if you are shopping with us for the first time